Start The Claims Process | Alaska Air Cargo

Submit a Claim

Please complete the form below to initiate your claim. Please note that by completing this form, you certify that the claim is being submitted in accordance with the Conditions of Contract, and that all fields have been completed truthfully and accurately.

We have recently updated our claims payout system, which now features electronic payment disbursement for more secure, faster processing and disbursement of settlement funds (via debit card).

If required, paper checks may still be issued on an as-requested basis. Please note that for your security, paper checks will require additional approval and processing time, along with an accurate and complete mailing address for the party entitled to receive a claim settlement. Alaska Air Cargo is not responsible for any postal delays or lost/misdirected paper check disbursement as a result of selecting this option.

Claim Type

Select Claim Type from Dropdown

Shipper Name and/or CID (if available)

*Note: name MUST match what is on the AWB

Claimant Relationship to Shipment

Selection Claimant Type from Dropdown

Air Waybill (AWB) number

Date of Tender

Claimant Name

Claimant Contact Email

Claimant Contact Phone

Claim Payout

Claimant Mailing Address

Selecting to receive paper checks require a COMPLETE mailing address. Please include your FULL mailing address, including city, state and zip code.

Claim Loss Amount

Claim Details and Description

Please provide detailed reason(s) and explanation for your claim. Upload documents below. Note: If you have more than 2 attachments, please indicate you have additional information in your claim description. Alternatively, you may consolidate your supporting information into fewer documents.

Please select a file